Refund & Cancellation Policy

1. 14-Day Free Trial

We offer a fully-featured 14-day free trial on our Solo plan with no credit card required. We encourage all users to thoroughly test the platform, the Telegram bot integration, and AI matching capabilities during this period to ensure it meets their business needs before purchasing a subscription.

2. Subscription Cancellations

You can cancel your ListingOS subscription at any time directly from your dashboard under the Billing tab. Upon cancellation, you will retain access to your account and features until the end of your current paid billing cycle. We do not charge cancellation fees.

3. Refund Eligibility

Because we offer a risk-free 14-day trial without requiring upfront payment details, all subscription payments (monthly and annual) are generally non-refundable once processed.

However, exceptions may be made in the following circumstances:

• Duplicate charges resulting from a technical error on our end or Razorpay's end.
• Extended service outages (exceeding 72 hours) that completely prevent the use of the core platform.

4. Refund Process

If you believe you are eligible for a refund under the exceptions listed above, please contact us within 7 days of the charge. Include your account email and transaction ID.

Approved refunds will be processed within 5-7 business days and credited back to the original method of payment via Razorpay.

5. Contact Us

For billing inquiries or refund requests, please reach out to us at:
Email: hello@listingos.in
WhatsApp: +91 8900929770